I specialize in web application development, with experience in case management solutions, product management, server and database administration, and stakeholder engagement. I help organisations improve operations by designing and delivering digital solutions.
Major in Data Science with CGPA 6.3/7
Roll of Excellence 2022
• Managed incoming requests for systems and services with clients and internal teams, including prioritizing, tracking, and implementing resolutions.
• Troubleshot and resolved customer issues by reviewing logs, tracing code, and designing solutions.
• Collaborated with internal teams to ensure ticket escalation and completion, maintained communication with clients, and created documentation for each ticket.
• Configured Case Management Solutions via Resolve Enterprise Platform (low-code) for Regulated Industry.
• Worked on Workflow, Report, Data Model (MSSQL), Automated Template, User Interface, Security, and wrote Macro.
• Collaborated with the team to manage projects and user stories within Agile sprints using Azure Boards.
• Resolved customer-raised defects in released solutions and handled related service requests.
• Assisted the Test Manager in conducting system testing and identifying and resolving bugs.
• Designed projects and software to solve analysed business problems, managed projects in Agile via Trello. Offered technical guidance and resolved team conflicts.
• Led a team of 7 to develop a Volunteer Activities Tracker (PHP/MySQL) to track volunteers engagement.
• Enhanced web application development efficiency by 20% by developing internal framework components for session management and security (PHP/MySQL).
• Managed domain names using VentraIP, and hosted web application via DigitalOcean for demonstration.
• Designed and built digital solutions for an agriculture company to achieve digital transformation.
• Developed applications using Power Apps, managed data in Dataverse, and automated processes via Power Automate.
• Conducted training workshops to advise non-technical users in leveraging available system functionalities, including new and existing solutions within the organisation.
• Managed IDA Connect, an e-commerce integration platform connecting Shopify, THE ICONIC, and other marketplaces, duties include product, server and database management, and customer support.
• Increased Laravel jobs efficiency and reduced vCPU usage on database server by API calls optimization and MySQL database structure modification.
• Managed customer enquiries and feedback to design and develop (PHP/Laravel) new platform features.
• Tested new features, hotfixes, and bugfixes on UAT and deployed them to production server.
• Planned and implemented production database server MySQL version upgrade via side-by-side upgrade.
• Set up servers to create UAT environment and manage UAT and production servers.
• Enhanced data cleaning efficiency by constructing dynamic SQL to achieve data cleaning automation on Microsoft SQL Server.
• Improved human resource management efficiency by developing API to retrieve staff contacts list from SQL server using MuleSoft and building an iOS app feature to display staff contacts list using OutSystems.
• Managed tasks in Scrum via Jira.
• Enhanced business processes management efficiency by creating a cloud-based business management application (PHP/MySQL) that helps users to manage their business processes.
• Reduced server request time by 10% by developing framework components (PHP/JavaScript/MySQL) that components can be updated independently via XHR.
• Optimized data analytics efficiency by 30% by creating a web app to achieve data analytics automation to help businesses improve their marketing strategies.
• Worked with clients to map out requirements and create project design documentation. Managed project in Agile. Met with customers regularly to present progress and obtain feedback to improve the application.
• Improved data recovery process efficiency by 20% by leading a group of 7 to create an O365 Backup Restore Web Portal that helps TasmaNet customers to recover their backed-up Office 365 data.
• Developed a React/MUI front end and built ASP.NET Core middleware to integrate with the Veeam RESTful API.